Printed on: April 9, 2020

Hotel Guest Service Agents

Employer St. Eugene Golf, Resort & Casino
Salary full-time hours at a wage of $15.70/hour ($16.70/hour for overnight work)
Terms Permanent F/T
Start Date
Requirements Qualifications The successful candidate will hold a Grade 12 Diploma; be bondable; have a passion for creating and delivering exceptional guest/customer/client experiences; be comfortable working in a high paced guest facing environment; be technically competent in computer use; and hold an excellent command of verbal and written communication. Formal education and/or work experience in the Hospitality/Tourism industry an asset. Experience with Maestro PMS or comparable Property Management Software preferred.

Competencies The successful candidate will, at the end of their probationary period, be: • A punctual, reliable, honest, well-presented, dynamic, open, career minded and passionate team-player. • Committed to providing their guests a refined, seamless and memorable experience that exceeds their expectations. • Willing and able to gain a deep knowledge of Maestro PMS & Microsoft Office Suite and use their functions in line with Department Best Practices. • Self motivated to work with diligence, integrity, accuracy, speed and completeness • Able to identify social cues and express empathy while listening to a guest request or issue, then use this information to provide a personalized, successful resolution. • Able to remain professional, calm and in control in a high pressure, high workload environment by engaging organizational skills, multi-tasking techniques and an established internal confidence. • Able to effectively communicate and liaise with guests and hotel partners in person and via phone and email with professionalism. • Able to warmly and authentically interact with their guests, providing direction and information and upselling Resort activities. • Able to accurately comprehend, calculate, communicate and process a variety of different billing, rates & folio structures. • Able to stand for long periods of time and lift objects up to 40lbs.

Conditions of Employment The nature of a 24/7 department calls upon all Front Office Employees to cover a range of shifts including, but not limited to: regular evening and weekend work, holidays, late nights, early mornings, and overnight shifts. All GSAs start in a relief role with potential to work the full spectrum of shifts and can participate in choosing Shift Packages on an annual basis. For this posting, full-time hours at a wage of $15.70/hour ($16.70/hour for overnight work) is available to the successful applicant. This position is subject to a probationary period, during which time training must be completed in AM, PM, Night Audit & Reservations shifts.



Duties Reporting to the Front Office Leadership team, our Guest Service Agents (GSAs) are the ambassadors of the hospitality, story & culture of St. Eugene Golf Resort & Casino. All members of the Front Office Team hold the responsibilities of: seeking out and acting upon ways to improve their guests’ stay; responding to and delivering on guest requests and inquiries; ensuring their guests are their first priority; maintaining the office operations with speed, accuracy and completeness; and enjoying their work. GSAs are the first and last impression of St. Eugene – they start with their warm greeting and professional check-in; they build relationships throughout their guests’ stay with their authentic interactions, facilitating of requests and sharing of information; and they part ways with their guests providing an accurate check-out and extending an invitation to return.

To Apply Please use the contact information as directed in the listing.
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for applications is April 17, 2020 by 12 noon. careers@steugene.ca Please insert “GSA” in the subject line of
Contact Name
Address 7777 Mission Road
Location Cranbrook
Phone
Fax (250) 420-2001
E-Mail careers@steugene.ca
Website
Date Posted 2020-02-25
Date Ending 2020-04-17