| Employer | Fernie Lodging Company |
| Salary | |
| Terms | Seasonal F/T |
| Start Date | As soon as possible |
| Requirements |
• Previous experience in a customer service focused role • Excellent command of the English language – written and verbal. Other languages an asset • Skilled and sensitive listener who understands customer needs and can solve issues promptly • Candidates must be proficient in the use of the Microsoft Office suite of applications • Available to work flexible shifts, including days, evenings and weekends • Basic knowledge of Fernie and surrounding area is an asset • Team player with strong interpersonal and communication skills • Organized and detail oriented with thorough follow up skills • Willing to partake in jobs not defined under Guest Services, if required |
| Duties |
• Providing exceptional customer service to our guests and owners • Resolve notable guest/owner challenges or report them to management in a timely fashion • Respond to concerns/compliments from guests and owners in a professional manner • Welcome, check in and orient all guests and owners to the property’s amenities and facilities • Able to work in a fast-paced environment, under pressure and able to multitask • Becoming a destination expert through a combination of research and training • Reply to all guest email and phone queries in a professional, timely and courteous manner • Working closely with all departments and co-workers to ensure a streamlined guest experience • Ensuring our buildings and facilities are secure, clean and well-presented • Following emergency and safety procedures • Other duties and projects as assigned when required |
| To Apply | Please use the contact information as directed in the listing. Cover Letter and Résumé Via Email |
| Contact Name | Annie Fournier |
| Address | 4559 Timberline Crescent |
| Location | Fernie |
| Phone | (250) 423-6878 |
| Fax | |
| annie@fernielodgingco.com | |
| Website | www.fernielodgingco.com |
| Date Posted | 2020-09-08 |
| Date Ending | 2020-12-01 |