Printed on: January 19, 2021

Guest Services Agent

Employer Fernie Lodging Company
Terms Seasonal F/T
Start Date As soon as possible
Requirements • Previous experience in a customer service focused role
• Excellent command of the English language – written and verbal. Other languages an asset
• Skilled and sensitive listener who understands customer needs and can solve issues promptly
• Candidates must be proficient in the use of the Microsoft Office suite of applications
• Available to work flexible shifts, including days, evenings and weekends
• Basic knowledge of Fernie and surrounding area is an asset
• Team player with strong interpersonal and communication skills
• Organized and detail oriented with thorough follow up skills
• Willing to partake in jobs not defined under Guest Services, if required

Duties • Providing exceptional customer service to our guests and owners
• Resolve notable guest/owner challenges or report them to management in a timely fashion
• Respond to concerns/compliments from guests and owners in a professional manner
• Welcome, check in and orient all guests and owners to the property’s amenities and facilities
• Able to work in a fast-paced environment, under pressure and able to multitask
• Becoming a destination expert through a combination of research and training
• Reply to all guest email and phone queries in a professional, timely and courteous manner
• Working closely with all departments and co-workers to ensure a streamlined guest experience
• Ensuring our buildings and facilities are secure, clean and well-presented
• Following emergency and safety procedures
• Other duties and projects as assigned when required

To Apply Please use the contact information as directed in the listing.
Cover Letter and Résumé Via Email
Contact Name Annie Fournier
Address 4559 Timberline Crescent
Location Fernie
Phone (250) 423-6878
Date Posted 2020-09-08
Date Ending 2020-12-01